Healing the Supply Chain: How Performance Health Is Transforming Global Supply Chain Planning with ketteQ

Life sciences leader modernizes demand, inventory, and supply planning to build resilience, improve service levels, and prepare for future growth.

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Visión general

Performance Health is the world’s largest manufacturer and distributor of rehabilitation, physical therapy, and sports medicine products, serving over 5,000 hospital systems, 172 VA facilities, and 30,000 clinics across more than 100 countries. Managing complexity is business-critical with a supply chain that spans 300,000+ product-location combinations.

Legacy supply chain planning systems couldn’t keep pace with this scale or the healthcare industry’s rapid shifts. That’s why Performance Health turned to ketteQ to deliver a next-generation, AI-powered platform that enables agility, automation, and improved patient outcomes.

“We needed a fundamentally different planning solution; one that harnesses generative AI, machine learning, advanced solvers, and cloud computing to deliver the agility and real-time insights required to navigate these complexities. That’s why we implemented ketteQ.”

Adam Shapiro

Chief Operating Officer

Desafío

In healthcare, the stakes are high. Every delay in the supply chain can disrupt care delivery or compromise patient outcomes. Performance Health’s planning teams faced mounting challenges:

‍Demand volatility driven by shifting patient needs and regional treatment patterns ‍
Limited visibility into global inventory, supply status, and disruptions ‍
Compliance complexity across 100+ countries with strict regulatory requirements ‍
Supply chain fragility, where disruptions could cascade across regions ‍
Product lifecycle planning with ongoing launches and phase-outs requires precision

These challenges exposed the limitations of traditional planning tools and created a clear need for an adaptive, real-time planning platform.

¿Está listo para revolucionar la planificación de su cadena de suministro?

Descubra cómo la solución de Planificación Adaptativa de la Cadena de Suministro PolymatiQ™ de ketteQ puede ayudar a su empresa a navegar de forma proactiva ante las interrupciones y optimizar el rendimiento. Para obtener más información, visite ketteQ.com.

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Solución

ketteQ deployed its PolymatiQ™-agentic AI-powered supply chain planning solution to transform Performance Health’s operations with:

‍Real-time global visibility across inventory, demand, and supply ‍
Machine learning-powered forecasting to increase planning accuracy ‍
Automated scenario modeling to manage disruptions proactively ‍
Planning-by-exception workflows to focus efforts where it matters most ‍
Cloud-native scalability to support growth, including new plants and warehouses

Planners across Performance Health began showcasing the platform internally, receiving strong support from leadership and setting the stage for broader deployment.

Resultados

Since implementation, Performance Health is seeing measurable improvement:

Improved forecast accuracy with reduced manual effort
Higher inventory availability to support customer service levels
Increased agility in adapting to disruptions and market shifts
Better collaboration and control across global planning teams
Executive-level momentum as planners champion the transformation

“We’re proud to partner with innovators like Performance Health. Together, we’re using AI and machine learning to transform supply chain planning, ensuring critical products reach the patients who need them most.”
— Mike Landry, CEO, ketteQ

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Healing Supply Chains, Empowering Outcomes

With ketteQ’s adaptive supply chain planning, Performance Health is redefining what’s possible in life sciences logistics—delivering resilience, precision, and better outcomes at scale.

Learn more about the transformational financial and operational value ketteQ is delivering to companies worldwide by reading more case studies.

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